Shipping policy

🚚 Shipping Policy

Thank you for shopping with Chassey. Below you’ll find important information about our processing times, shipping timelines, and international orders.

 

📦 Order Processing

All Chassey pieces are made on demand to help reduce unnecessary waste and overproduction.

  • Processing time: 2–5 business days

  • Processing times may be slightly longer during holidays or high-volume periods.

  • Once your order ships, you will receive a confirmation email with tracking information.

We always work to get your order out as quickly as possible.

💸 Shipping Rates

Shipping is calculated based on your location and the items in your order.
You will always see the exact shipping cost before completing your purchase.

🇺🇸 U.S. Shipping

Estimated delivery time after shipment:

  • 3–7 business days

Please note that delivery times are estimates and may vary slightly depending on carrier performance.

🌍 International Shipping

We proudly ship to most international locations.

Estimated delivery time after shipment:

  • 7–21 business days

International delivery times can vary depending on destination country and local postal services.

🧾 Customs, Duties & Import Fees

International orders may be subject to customs fees, import duties, taxes, or VAT determined by your country.

These charges are the responsibility of the buyer and are not included in our product or shipping prices.

Chassey does not control these fees and cannot predict their amount. We recommend checking with your local customs office if you have questions about potential charges.

📬 Shipping Delays

While we do our best to ensure timely delivery, Chassey is not responsible for delays caused by:

  • customs processing

  • carrier delays

  • weather disruptions

  • incorrect shipping information provided at checkout

📍 Incorrect Addresses

Please double-check your shipping address at checkout.

If an order is returned due to an incorrect or incomplete address, the customer is responsible for any reshipment fees.

❓ Questions

If you have any questions about shipping, feel free to contact us at:

support@chasseyco.com

We’re happy to help.