Frequently Asked Questions
Still have questions? Contact us here — we’re happy to help!
Do you ship internationally?
We proudly ship to most international locations.
Estimated delivery time after shipment:
- 7–21 business days
International delivery times can vary depending on destination country and local postal services.
Customs, Duties & Import Fees
International orders may be subject to customs fees, import duties, taxes, or VAT determined by your country.
These charges are the responsibility of the buyer and are not included in our product or shipping prices.
Chassey does not control these fees and cannot predict their amount. We recommend checking with your local customs office if you have questions about potential charges.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Orders are made on-demand to reduce uneccessary waste! Processing typically 2–5 business days, note that holidays may affect this general timeline.
US shipping:3–7 business days.
International:7–21 business days (customs may apply).
What is the return/refund policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right!
See our full Refund Policy here.
Can I cancel or change my order after placing it?
Orders are processed quickly, but reach out within 12 hours and we’ll do our best.
Do you offer wholesale or collaborations?
Yes, reach out to us at collabs@chasseyco.com and let's chat!
I have a question not answered here, how can I get support?
Please contact us through our form here or email us at support@chasseyco.com. We will get back to you in 1-2 business days.